Anonymous
map-marker Madisonville, Louisiana

Lemon tarte

Paid $4 and change for one lemon tarte that was a cookie with nothing but condensed milk poured inside and a dallop of whipped cream. Nothing like the mini lemon tarte I usually purchase. Not sure if this was just pure laziness or what but they could do much better at the La Madeleine in Mandeville, LA.
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Anonymous
map-marker Houston, Texas

2nd disappointing experience; quality, cleanliness, overall

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10 wks ago I ate at LaMadeleine, IH-10, San Antonio and noticed significant difference in overall operation - employees wandering around food area; person taking order actually filled my order (after working with her tablet); tomato basil soup did NOT taste like it always had before & even the caesar salad dressing tasted very strange. I had to ask for the stale package of bread.

I was in a hurry so I ate and left. Fast forward to Jan 30, 2023: tomato basil soup tasted very much like soap and definitely not original recipe; again, caesar salad was small & dressing was not the one from the past.

While eating, an observation of the environment wreaked of lack of maintenance.

I previously worked near this location and ate lunch there 2-3 days per week, often going on weekends because it was good.

NO LONGER the same quality, taste, or employee organization. If you own this franchise, you need to pay attention.

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User's recommendation: do NOT recommend; not the business it was in the past. NOT the same food for sure.

Eduardo P Xzj

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Verified Reviewer

Fire place

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If the fire place is not coming back I wont step there again. It was the best part of this restaurant.
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Preferred solution: Fire place back on during winter time.

User's recommendation: Don’t go

Janet J Iqc

I have a complaint

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Server mix my good with other customers and gave Pok by my RELIGIOUS BELIEFS NO PORK OR WINE IN THE FOOD .. ALL THIS HAPPENED AT KINGSTON ALEXANDRIA, VA LOCATION, SHE ( MS.

SERENA... ) AND MANAGER WEEE BLAIMING THE CHEF AND THE CASHIER, WHICH BOTH DID / TOOK MY ORDERS RIGHT .. WHEN THE SERVER, MS SERENA CAME BROUGHT 1 OMELET, AND MY HUSBAND AND I ASK WHERE IS THE REST OF THE FOOD.. SGE SAID IS ONLY ONE ..

WE TOLD HER NO, WE PAY CLOSE TO $40 $50 DOLLARS FIR THE FOOD , AND SHE STARTED ARGUING WITH US , WE SHOW HER THE RECEIPTS.. I WENT AND TOLD THEM BECAUSE OF MY RELIGIOUS BELIEFS , WE CAN'T EAT PORK OR WINE... MANAGER STARTED BLAINMING THE CHEF.. WHICH WAS THE LADY WHO MIXED BOTH FOOD , ONE OMELET WITH SPANISH, GREEN ONIONS, AND MUSHROOMS- WHICH WAS MINE, WITH ANOTHER ONE SAME INGREDIENTS BUT WITH HAM...

SHE WAS UPSET, WHEN WE TOLD HER .. AND WITH AN ATTITUDE... MY HUSBAND WILL SPEAK WITH HIS LAWYER IN REG.

THIS SINCE THEY WERE HAVING AN ATTITUDE WITH US FOR MAKING A MISTAKE.. AND NOT APOLOGIZING TO US..

I NEED TO KNOW WHAT THE CUSTOMER SERVICE IS GOING TO DO BEFORE GOES FURTHER

THANKS

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Loss:
$50

Preferred solution: Full refund

Anonymous
map-marker Fort Worth, Texas

Ordered strawberry salad with the cafe sampler / showed the people their sign 3 times, before they realized it is offered with the cafe sampler. I ordered strawberry salad & received Cesar salad.

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Told the manager Strawberry salad & I get cranberry salad. Obviously, they dont know what a strawberry looks like. While Im talking to the manager, the girl repeatedly says maam. I told her I was not talking to her. The manager said I was rude. When did talking to a manger & being rudely interrupted become the consumer being rude.
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User's recommendation: Don’t eat hetet

Marvens Yas

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Verified Reviewer
| map-marker Houston, Texas

Falsely accusations not paying after I did.and accused.

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Went to eat Breakfast and brunch with my roommate and I thought everything was good until the food arrived and after almost done the lady cashier came by to say are you gonna pay your bill? I said excuse me .she looked at me with a fraun on her face like mad .I was totally off guard thinking about how embarrassing it was.plus .why would she even accuse us .didn't make sense.and I thought about it even after showing the recite.she keep apologizing and offering a drink really .so I got up and approach the manegar and he was very sorry she did that..I think after deciding on it .even tho the manger apologized and offered meals and desserts.he did a great job but I think after that she needs to be terminated period .I am usually not like that but thinking about it this will teach other employees to make sure with other employees before of accusations falsely. I will go back to eat but this is unexpectedly bad.

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Anonymous
map-marker Spring, Texas

Credit for my visit was not posted

Did not receive receipt so cannot add to apply towards reward therefore iI am short 1 visit. Happened once before. Seems like if I dont receive receipt my visit is not applied
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Rolynne L

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Verified Reviewer
| map-marker Las Vegas, Nevada

Dissatisfaction with an order

Updated by user Nov 05, 2023

Contacted company—no response

Original review Oct 06, 2023
Cans of soul mailed that may be spoiled. Wrote a review before and asked La Madeleine to call. Never heard from them,
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User's recommendation: Don’t order soup by mail.

Rolynne L

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Verified Reviewer
| map-marker Las Vegas, Nevada

Dissatisfaction with an order

Updated by user Oct 12, 2023

Have received neither a phone call, a text, or an email from La Madeleine regarding my complaint. It’s as though the restaurant just shrugged its shoulders and said “So what!”

Original review Sep 30, 2023
Never could contact anyone. My daughter had La Madeleine send me four jars of their Tomato Basil soup for my birthday. The soup was sludge. You couldnt shake it as directed and could hardly spoon it from the jar. It tasted weird and I think its probably unsafe to eat. Someone needs to contact me at 702-378-****,
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User's recommendation: Don’t do mail order

Evan L Hte

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Verified Reviewer
| map-marker Duncanville, Texas

Store not helping with miss order

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La Madeleine - Store not helping with miss order
They did not add chicken when i paid for it and the second order did not have mushroom sauce. These are simple things and I dont understand why Im paying for something that Im not receiving.and i cant get one of the receipts because one was done over an hour up on the second one was done in the store
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Anonymous
map-marker Friendswood, Texas

I have a complaint

Nobody even tried to call me back, about my spoiled food, i guess they don't care about their custumers
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Anonymous
map-marker Fort Worth, Texas

The quality of your Managing is very unprofessional… Ur GM is rude evil n non caring..

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Unprofessional is 1 thing but your employees are just like the doors of a bank. I come and 3 leaves out that means that your management sucks It is sad but when the older manager left the class n professional management left with him.. Your company is going downward. U need a overhaul asap everyone isnt fit to be called a manager..
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User's recommendation: Get qualified help asap

Carole F Lkg

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Verified Reviewer

Unhappy with chsrge

I picked up an order and was charged twice. I. Was at the ColumbiaMD store this afternoon and picked up a curbside order which wAs fine but when I looked at my account on line my purchase was deducted twice. The store said I should call the main customer service but that is impossible so I want a refund plesse
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Loss:
$27
Pros:
  • Food is usually very good
Cons:
  • Hair in food twice and mixup orders

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Paycheck stub

I did not get a copy of my last paycheck stub and the prior manager hung up on me. I really need it for my records please.
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Anonymous
map-marker Denver, Colorado

My visits to La Madeleine has not been counted.

My visits to La Madeleine has been ignored. I visited about 4 times and didn't get points for on my rewards card app.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Antonio, Texas

Unable to receive rewards Authorized 009655

La Madeleine - Unable to receive rewards Authorized 009655
Two clerks said that I could scan my rewards but they could not scan it. The third said that she knew nothing about it. My Latte was lukewarm with no foam. The store at 722N W Loop 410, 78216 was totally disorganized.
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1 comment
Guest

Same thing happened ro me. Their points system is horrible

About

Summary

La Madeleine is a chain of restaurants across the United States. The company was founded by Patrick Esquerre in 1983. Its headquarters is based in Dallas, Texas, USA. La Madeleine is a subsidiary of Groupe Le Duff. The restaurants offer meals for breakfast, lunch, and dinner. Available wines are la Madeleine Cabernet Sauvignon-Merlot, la Madeleine Chardonnay-Viognier, and Mouton Cadet Bordeaux Rosé. La Madeleine provides fresh Mini Sea Salt Baguette, Country Wheat Loaf, Mini Lemon Cream Cheese Muffin, and Chocolate Almond Croissant. The restaurant has 75 locations in Georgia, Florida, Maryland, and Oklahoma states. Each restaurant sells gift cards. There is a catering menu which can be delivered to homes and offices.

La Madeleine reviews and complaints

La Madeleine is ranked 215 out of 2528 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISAMasterCard

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